Frequently Asked Questions
Answers to the questions we hear most, organised by topic.
Need Help?
We're open Monday–Saturday 08:00–17:00, with Sunday hours 10:00–17:00. Emergency appointments are available by prior arrangement outside these hours.
We have three branches across Lusaka: Chalala (Main) off Ring Road, Rhodespark on Mambilima Road off Great East Road, and Mass Media on Robert Mubiana Street off Thabo Mbeki Road. See our Contact page for maps and directions.
Yes. Our team provides gentle, friendly dental care for patients of all ages, including a dedicated approach to help children feel comfortable from their very first visit.
You can book online via our Booking page, call or WhatsApp us at +260 772 393 989, or simply visit any of our three branches directly.
Absolutely. Choose whichever branch is most convenient — our team, equipment, and standard of care are consistent across all three locations.
Please bring a valid ID and, if applicable, your insurance or medical aid details. If you've had recent dental X-rays or treatment elsewhere, any records you can share help us plan your care.
Call or WhatsApp your branch directly as early as possible. We appreciate as much notice as you can give so we can offer the slot to another patient.
Yes, professional in-clinic whitening is available at all branches. It's safe, effective, and delivers noticeably brighter results in a single visit. See our Teeth Whitening page for details.
Yes. All cosmetic treatments are carried out by qualified dental professionals using proven, dentist-grade materials and techniques — far safer and more consistent than over-the-counter kits.
Yes, we offer both fixed braces and clear aligners depending on your case and preference. During a consultation we'll recommend the option best suited to your smile goals and budget.
A root canal typically takes 60–90 minutes, sometimes over two visits. Dental implants are placed over multiple visits to allow proper healing. We'll walk you through the full timeline before treatment begins.
We accept cash and mobile money at all branches. Please contact your nearest branch directly to confirm card and insurance/medical aid options currently available.
Yes, a dental consultation carries a small indicative fee — see our Services & Pricing page for current rates. This covers a full assessment and a personalised treatment plan.
Prices listed are indicative starting points. Your exact cost depends on the complexity of your case, and we always confirm a final quote during your consultation before any treatment begins — no surprise charges.
Yes. Call your nearest branch directly for urgent issues, and our team will fit you in as quickly as possible, often the same day by prior arrangement.
Severe or persistent tooth pain, a knocked-out or badly chipped tooth, uncontrolled bleeding, or swelling in the mouth or face all warrant an urgent call to your nearest branch.
